Privacy Policy

We collect information you voluntarily provide and information gathered automatically when you interact with our website or services. The categories of information we may collect include:

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries and RFQs -- processing your requests for product information, technical specifications, pricing, and quotations for labeling machines, bottle unscramblers, conveying systems, or custom packaging equipment.
• Order fulfillment and contract management -- processing purchase orders, coordinating equipment manufacturing, arranging delivery logistics, and managing warranty or service agreements.
• Technical support and after-sales service -- providing installation guidance, commissioning assistance, troubleshooting, spare parts supply, and preventive maintenance scheduling for our machinery.
• Business communications -- sending relevant updates about new equipment models, product upgrades, industry news, or promotional information where you have opted in or where a legitimate interest exists.
• Website improvement and analytics -- understanding how visitors use our website to improve content, navigation, and user experience.
• Legal and compliance obligations -- fulfilling statutory requirements under applicable trade, tax, export control, and data protection laws.

Where applicable data protection laws (such as the GDPR) require a legal basis for processing personal data, we rely on the following:

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers and business partners: Logistics companies, freight forwarders, payment processors, IT service providers, and professional advisors who assist us in delivering our products and services, bound by confidentiality obligations.
• Authorized distributors and agents: Regional sales representatives or authorized distributors who facilitate equipment sales or after-sales support in your geography, subject to data protection agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory demand, including customs and export control authorities in connection with international machinery shipments.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
• With your consent: In any other circumstances where you have given explicit permission for us to share your information.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. The types of cookies we use include:

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. Our general retention guidelines are:

• Customer and transaction records: Retained for a minimum of 7 years following the completion of a transaction to comply with tax and commercial law requirements.
• Warranty and service records: Retained for the duration of the equipment warranty period plus 2 additional years to support after-sales service obligations.
• Inquiry and pre-sales correspondence: Retained for up to 3 years from the date of last contact if no transaction resulted.
• Marketing contact lists: Retained until you unsubscribe or withdraw consent, after which your details are removed within 30 days.
• Website analytics data: Aggregated and anonymized data may be retained indefinitely; identifiable data is deleted after 26 months.

As a manufacturer serving global customers in the liquid packaging industry, Qianyun Machinery may transfer your personal information across international borders. When we transfer personal data from the European Economic Area (EEA), the United Kingdom, or other jurisdictions with data transfer restrictions, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent competent authority.
• Adequacy decisions where the destination country is recognized as providing an adequate level of data protection.
• Your explicit consent where required and where other transfer mechanisms are not applicable.

You may request further information about the safeguards we use for international transfers by contacting us at the details in Section 13.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days. We may need to verify your identity before processing your request. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our web servers.
• Access controls restricting data access to authorized personnel with a business need to know.
• Regular security assessments and vulnerability monitoring of our IT infrastructure.
• Staff training on data protection responsibilities and handling of confidential business information.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please notify us immediately at the contact details in Section 13.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our designated privacy point of contact:

We take all privacy inquiries seriously and are committed to resolving any concerns in a timely and transparent manner. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.